1. Company Details
Pro Bathroom Co Ltd
Plumbing & Bathroom Specialists
Registered Address:
115 Vandyke Street
Liverpool
L8 0RS
United Kingdom
Email: hello@probathroomco.com
Telephone: 07474 358 189
Company Registration Number: [ADD YOUR COMPANIES HOUSE NUMBER]
2. About Our Services
Pro Bathroom Co Ltd provides plumbing and bathroom services, including bathroom renovations, plumbing installations, repairs, replacements and associated works.
The specific services provided will depend on the quotation and agreement made with the customer.
3. Website Information
We make reasonable efforts to ensure that the information, photographs and descriptions on our website are accurate and up to date.
However, photographs and project examples are provided for illustration and may not represent the exact materials, products, colours or finishes used for every project.
We reserve the right to update or change website content without notice.
4. Enquiries and Quotations
Submitting an enquiry through our website does not create a contract.
Where appropriate, we will provide a written quotation following an enquiry, discussion or site visit.
Our quotation will specify the work and materials included, together with the price and any relevant conditions.
A quotation is based on the information and conditions reasonably available to us at the time it is prepared.
5. Deposit
For bathroom renovation and other projects where a deposit is required, a 30% deposit will normally be required before work begins.
The deposit may be used to secure the booking and cover materials, preparation and other project-related costs.
The remaining balance will be payable according to the payment terms stated in the quotation or invoice.
6. Payment
We accept payment by:
- Bank transfer
- Cash
Unless otherwise agreed in writing, payments must be made by the due date stated on the quotation or invoice.
If an agreed payment is not made when due, we reserve the right to suspend work until the outstanding amount has been paid.
7. Changes and Additional Work
If the customer requests changes to the agreed specification, additional work or additional materials, the price may change.
Where reasonably possible, we will inform the customer of any additional costs before carrying out the additional work.
Additional work may also be necessary where previously hidden or unknown problems are discovered, including defective pipework, structural problems, damaged flooring, walls, ceilings or existing installations.
8. Existing Property Conditions
Our quotation is based on the condition of the property and existing installations that can reasonably be inspected.
We cannot be responsible for problems that were hidden or could not reasonably have been identified before work began.
This may include:
- Hidden leaks
- Damaged pipework
- Defective drainage
- Structural problems
- Damaged plasterboard
- Existing electrical problems
- Defective fixtures or fittings
- Problems with existing heating systems
Where such problems are discovered, we will discuss the appropriate solution with the customer.
9. Customer Responsibilities
The customer must provide reasonable access to the property and work areas.
The customer is responsible for:
- Providing access at agreed times
- Removing valuable or fragile belongings from work areas
- Informing us of known hazards or relevant property conditions
- Providing access to necessary utilities where required
- Providing accurate information about existing installations
Delays caused by lack of access or customer-requested changes may affect the project completion date.
10. Materials and Customer-Supplied Products
Where Pro Bathroom Co Ltd supplies materials, they will be included in the quotation where specified.
If the customer chooses to supply their own products or materials, the customer is responsible for ensuring that they are suitable and available when required.
We cannot be responsible for delays or additional labour costs resulting from unsuitable, defective, incorrect or late customer-supplied products.
11. Project Timescales
We will make reasonable efforts to complete work within the agreed timeframe.
However, completion dates may change due to circumstances outside our reasonable control, including:
- Supplier delays
- Material availability
- Unforeseen property problems
- Additional work
- Customer-requested changes
- Lack of access
- Delays caused by other contractors
- Severe weather or other circumstances beyond our reasonable control
We will communicate significant delays where reasonably possible.
12. Workmanship Guarantee
Unless otherwise stated in writing, Pro Bathroom Co Ltd provides a 12-month workmanship guarantee on applicable completed work.
The workmanship guarantee covers defects resulting directly from our workmanship.
It does not cover:
- Normal wear and tear
- Accidental damage
- Misuse
- Damage caused by third parties
- Customer-supplied defective products
- Unauthorised alterations
- Failure to properly maintain equipment or installations
- Problems caused by existing installations outside our work
Manufacturer warranties for products and equipment are subject to the manufacturer’s own terms and conditions.
13. Making Good and Finishing Work
Where specifically included in the quotation, we will carry out agreed making-good work following our installations.
Unless specifically included, our quotation may not include:
- Full decorating
- Painting
- Extensive plastering
- Specialist flooring
- Repairs to pre-existing damage
- Structural repairs
The exact scope of work will be stated in the quotation.
14. Cancellation and Rescheduling
If you need to cancel or reschedule an appointment or project, please contact us as soon as possible.
Where a contract is cancelled, any deposit or payment will be dealt with in accordance with the agreed contract and applicable UK consumer law.
Nothing in these Terms & Conditions is intended to remove any statutory cancellation or consumer rights that may apply.
15. Customer Changes
Changes requested after work has started may result in additional costs and may extend the project timeframe.
Examples include changes to:
- Bathroom layout
- Fixtures
- Tiles
- Flooring
- Plumbing locations
- Materials
- Finishes
Any significant change should be agreed before the additional work is carried out where reasonably possible.
16. Health and Safety
We reserve the right to stop or delay work where conditions at the property are considered unsafe.
The customer must inform us of any known hazards at the property before work begins.
17. Waste and Rubbish
Removal and disposal of waste will only be included where specifically stated in the quotation.
Where waste removal is included, this will be carried out in accordance with applicable waste disposal requirements.
18. Photographs of Completed Work
We may take photographs of completed projects for our records.
We will not intentionally include identifiable personal information or personal belongings in photographs used for marketing purposes.
Where appropriate, we will obtain permission before using photographs of a customer’s property for promotional purposes.
19. Liability
Nothing in these Terms & Conditions excludes or limits liability where doing so would be unlawful.
Subject to applicable law, Pro Bathroom Co Ltd will not be responsible for losses caused by circumstances outside our reasonable control or by pre-existing defects or conditions that were not caused by our work.
20. Consumer Rights
Nothing in these Terms & Conditions affects your statutory rights under UK consumer protection law.
If you are a consumer, you may have additional rights depending on the nature of the service and contract.
21. Complaints
If you are unhappy with our services, please contact us as soon as possible so that we have an opportunity to investigate and resolve the issue.
Email: hello@probathroomco.com
Telephone: 07474 358 189
We aim to deal with complaints fairly and professionally.
22. Privacy
Personal information provided to Pro Bathroom Co Ltd through our website or during the provision of our services will be handled in accordance with our Privacy Policy.
23. Intellectual Property
Unless otherwise stated, the content of this website, including our logo, photographs, text, graphics and other materials, belongs to or is licensed to Pro Bathroom Co Ltd.
You may not copy, reproduce, modify or commercially use our website content without our written permission.
24. Third-Party Websites
Our website may contain links to third-party websites.
We are not responsible for the content, security or privacy practices of third-party websites.
25. Changes to These Terms
We may update these Terms & Conditions from time to time.
The latest version will be published on this page and will show the date on which it was last updated.
26. Governing Law
These Terms & Conditions are governed by the laws of England and Wales.
Any disputes will be subject to the jurisdiction of the courts of England and Wales, subject to any mandatory consumer rights that apply.
Contact Us
Pro Bathroom Co Ltd
Plumbing & Bathroom Specialists
115 Vandyke Street
Liverpool
L8 0RS
United Kingdom
Email: hello@probathroomco.com
Phone: 07474 358 189
Company Registration Number: [ADD YOUR COMPANIES HOUSE NUMBER]