1. Who We Are
Pro Bathroom Co
Plumbing & Bathroom Specialists
We provide plumbing, heating and bathroom-related services.
If you have any questions about this Privacy Policy or how we use your information, you can contact us using the details provided on our Contact Us page.
Email: hello@probathroomco.com
Telephone: 07474 358 189
Business Address: 115 Vandyke Street Liverpool L8 0RS
2. Information We Collect
When you use our website or contact us, we may collect information such as:
- Your name
- Telephone number
- Email address
- Property address
- Information about your plumbing, heating or bathroom requirements
- Details you provide when requesting a quotation
- Photos or documents you choose to send to us
- Any other information you voluntarily provide through our contact forms, email or telephone
We only collect information that is reasonably necessary to respond to your enquiry and provide our services.
3. How We Use Your Information
We may use your personal information to:
- Respond to your enquiries
- Arrange appointments and site visits
- Prepare quotations and estimates
- Provide plumbing, heating and bathroom services
- Communicate with you about your project
- Manage customer relationships
- Process payments and maintain business records
- Comply with legal and accounting requirements
- Improve our website and services
- Prevent fraud, misuse or security problems
We will not use your information for purposes that are incompatible with the reason it was originally collected unless permitted or required by law.
4. Legal Basis for Processing
Under UK data protection law, we need a lawful basis to process your personal information.
Depending on the circumstances, we may process your information because:
- It is necessary to take steps at your request before entering into a contract.
- It is necessary to perform a contract with you.
- We have a legitimate business interest in responding to enquiries and operating our business.
- We have a legal obligation to retain certain records.
- You have provided consent where consent is required.
5. Contact Forms
If you submit a form through our website, the information you provide may be sent to us so that we can respond to your enquiry.
We may use information submitted through our forms to:
- Contact you about your enquiry
- Discuss your requirements
- Arrange a quotation or appointment
- Provide our services
Please do not submit sensitive personal information through our website contact forms unless it is specifically required.
6. Sharing Your Information
We do not sell or rent your personal information.
We may share your information with trusted third parties where this is necessary to operate our business or provide our services.
For example, this may include:
- Website hosting providers
- Email providers
- Payment providers
- Accounting or bookkeeping services
- IT and website service providers
- Professional advisers
- Government authorities or other organisations where required by law
Where appropriate, we expect third parties handling personal information on our behalf to protect it and use it only for the purposes for which it was provided.
7. How Long We Keep Your Information
We keep personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy.
For example, customer and financial records may need to be retained for longer periods to comply with legal, tax or accounting obligations.
When information is no longer required, we will take reasonable steps to securely delete or dispose of it.
8. Cookies
Our website may use cookies and similar technologies.
Cookies are small files stored on your device that can help a website operate correctly and understand how visitors use it.
We may use cookies for purposes such as:
- Essential website functionality
- Remembering website preferences
- Website security
- Understanding website traffic and performance
Where required by law, we will ask for your consent before placing non-essential cookies on your device.
You can also manage or disable cookies through your browser settings.
9. Website Analytics
We may use website analytics services to understand how visitors use our website, such as which pages are visited and how users interact with the website.
Analytics information may be collected in a way that does not directly identify you.
If we use a service that requires consent for analytics cookies, we will request consent where required.
10. Keeping Your Information Secure
We take reasonable technical and organisational measures to protect your personal information against:
- Unauthorised access
- Accidental loss
- Misuse
- Alteration
- Unauthorised disclosure
- Destruction
However, no method of transmitting or storing information online can be guaranteed to be completely secure.
11. Your Data Protection Rights
Under UK data protection law, you may have rights including:
- The right to ask for a copy of the personal information we hold about you
- The right to ask us to correct inaccurate information
- The right to request deletion of your information in certain circumstances
- The right to restrict processing in certain circumstances
- The right to object to certain processing
- The right to withdraw consent where processing is based on consent
- The right to data portability in certain circumstances
Some rights are subject to legal conditions and exceptions.
To exercise your rights, please contact us using the details below.
Email: hello@probathroomco.com
12. Marketing
We will only send you marketing communications where we have a lawful basis to do so.
You can ask us to stop sending marketing communications at any time by contacting us.
We do not sell your personal information to marketing companies.
13. Third-Party Websites
Our website may contain links to other websites, including social media platforms or third-party services.
We are not responsible for the privacy practices, content or security of third-party websites.
We recommend reading the privacy policy of any external website you visit.
14. Children’s Privacy
Our website and services are intended for adults and businesses.
We do not knowingly collect personal information from children through our website.
15. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our business, website, services or legal requirements.
The latest version will always be published on this page, with the date shown at the top.
16. Contact Us
If you have any questions about this Privacy Policy or how we handle your personal information, please contact:
Pro Bathroom Co
Plumbing & Bathroom Specialists
Email: hello@probathroomco.com Phone: 07474 358 189
Address: 115 Vandyke Street Liverpool L8 0RS